www.theglowpatch.com

Frequently Asked Questions

Question: Do I have to max charge the GEN IV stars?

Answer: No it is not required that you max charge the stars however you will see a perfect star ceiling effect quicker if they are charged to a good level. It would be best to simply trial different lighting and see which result suits you best.

Question: Will a UV black light charge the stars higher than a high lumen globe?

Answer: I have found from working with my theatre stars that a regular T8 fluorescent black light in the two or 4 foot works brilliant at charging the stars but is not needed to obtain a perfect effect.

Question: Not all the stars are glowing on the star strips I received?

Answer: You will not see all of the current bedroom stars work by trying to charge them on the strips no matter how much light you use. Most of the technology is in the faint stars which will provide most of the animation and depth to the star ceiling but until they are installed and viewed correctly they will look like they have very little to no glow which is exactly what they should look like while on the strip. This applies to around half of the stars on each strip so by trying to view them in this way you will only see the mid to high range stars.

Just fit the stars from say two strips over a one square meter or 10 square foot area as my instructions show and then view the stars in the dark room for at least 15 minutes. Installing the stars is the only way you will see what they actually do and after you see the perfection from the first few stars installed you will be happy to create your full star ceiling area without any further concern.

Question: Can I photograph my star ceiling?

Answer: It is not likely you would be able to photograph your stars with any real quality. You can see my star photo page about this.

I have also been told there are some poor quality photographs floating around the web apparently Facebook has a few which is a pitty because any people seeing those images will think that they represent the night sky effect when they are not even in the range of a few percent of the true effect. Even my images and video are simply the best I could capture but still do not reflect the perfection you would see with your own eyes in a dark room.

Question: Does my room need to be dark?

Answer: Yes room darkness is very important and if you have that you will never see a more realistic and stunning indoor night sky.

Some customers have told me they love their stars even without having complete darkness but having any light in the room will equal a loss in effect and the more interfering light the less depth and realism and in some cases no stars at all.

Question: If repainting a ceiling can you paint over the stars?

Answer: No you should not paint over my stars or any other glow medium and even though I have read this is possible from some people Online it is not and the statement is completely false.

The stars are their own light source so as an example if you where to go out and paint your car headlights or throw a coat or two over your house globes how well do you think they would work? If you are considering repainting get that done before fitting the stars so they can continue to shine for many years into the future and don't buy into the BS.

Question: Should I paint my ceiling black?

Answer: The stars are designed for white or very light ceilings so on dark ceilings the stars will stand out during daylight hours as they are whitish in day colour. The current stars work on any colour background and you will get a deeper black space effect on a dark background but a light background provides a higher star aura. Both ways the effect is stunning so it really won't matter.

Question: Can the star light effect my melatonin production?

Answer: From the research I have done it takes light intensity to effect melatonin production so as an example having a clock in your bedroom which emits strong blue light is something that most likely will effect your melatonin and this would apply to any other powered light sources that emit strong blue light. In comparison my stars would be completely drowned out by a clock or LED because the star light is very soft and mimics that of the true stars so it would be highly unlikely to effect melatonin production.

Also in the past six years of making my ceiling art and out of several thousand customers I have heard the exact opposite from many people that they have found the stars to be very calming and relaxing sending them off to noddy land so this is something you need to decide for yourself.

Question: Will my ceiling fan effect the view?

Answer: Hundreds of my customers have ceiling fans and not one has ever reported a problem in the years I have been selling my ceiling art. I would recommend that you don't use any of the super bright stars directly under the fan as there is a risk of illuminating the fan blades which won't effect the star ceiling but you don't want to illuminate the fan blades if possible.

Question: When I get up at night and come back to my room I can't see all the stars?

Answer: If you walk away from your bedroom at night and use a powered light in another room and come back to your dark room don’t expect to see the stars correctly until your eyes re-adjust to the dark. It will take your eye's some time to re-adjust to the darkness after seeing any powered light. If you want the stars to be working turn the light on while you are gone so they charge back up.

Question: Can I set up constellations with the random stars?

Answer: Yes see my constellation instructions about this on the star constellation page.

Question: After I have fitted some stars they don't seem to have a strong grip to the ceiling?

Answer: You should never try and feel the grip of a star after fitting it as it will build it's grip over time. You should just push each star firmly to the ceiling for half a second which will activate the adhesive and then just leave them to build their grip over the next few days.

Question: Are the XVR ceiling stars safe for a Nursery?

Answer: Yes, if the ceiling is dry and dust free when you fit the stars they will stay up. You may have the odd star fall now and again over time but the stars are so small they are not a chocking hazard. The blue giants have a tiny bit of size and if they are a concern for you bond them up with a bit of silicone or glue in place of their own adhesive.

Question: My ceiling does not look like black space and my stars are not very bright?

Answer: The brightness of your stars and the blackness of your ceiling will be determined by the darkness of your room. If you don't have a perfect star ceiling you simply have too much interfering light in your room: Street light, Moon Light, Air Conditioning L.E.D light hitting the ceiling, bright L.E.D clocks, Computers, Optical Mice, Stereos, other glow products etc. You need to find the interfering light and remove it or obscure it. If outside light is the problem you can fit block out curtains or if you have a lot of gadgets place some black tape over all the LEDs.

Question: Can you use the stars on a sloped ceiling?

Answer: The slope won't matter but the stars are designed to have a minimum distance of 6 feet from the viewers eyes when looking directly up. If the ceiling slopes lower than this above the viewers eyes start the stars a little further forward to keep the minimum distance.

Question: I have been told I have to pay import charges to collect my item is this normal?

Answer: As stated all over my website you are responsible for your own Country Import Duties and Taxes if any. You will see this statement on the payment, shipping and shopping checkout pages. I do not control what your Government charges you nor do I profit from their tax.

Question: If I am renting can I reuse the stars if I move?

Answer: No, my stars can only be fitted once and you would never get them to work a second time even if you managed to glue them because they would not be in the correct order. They are supplied to you in a way that will give you a perfect night sky effect without you even trying.

It is now easier than ever to make a portable night sky and it works magnificent with the GEN IV stars. All you need is paper just a satin or matte type it does not need to be gloss and you can even go to any print shop in your area and get A0 size paper laminated to have long term durability.

Get as many as you want to hang up like giant night sky posters and then you will have an awesome mobile night sky and can move it around as much as you like. It is best not to hang star posters on more than one wall as any stars opposing each other will cancel each other out to an extent.

Question: My International order is taking longer than 16 days?

Answer: A shipping delay is no cause for concern and in the years I have been selling my products I have not had a single order not be delivered using the shipping service that I use. Customs authorities in your Country may delay the import in some cases.

Question: How long will the stars last?

Answer: There is no set end time of the stars they have the potential to work endlessly but provided your ceiling is clean and dry and your ceiling paint is not flaky or peeling when you fit the stars they should continue shinning for decades.

Question: Will the star kits work on very high ceilings?

Answer: Yes the new stars will work better than ever before however room darkness will be more important in order to see the very fine detail and movement stars at distance. Also it will take more effort and time to put the stars up as the ceiling is harder to reach.

Question: Will your star kits work in theater rooms?

Answer: Many customers use my bedroom stars in theatre rooms but they will only work while the room is dark. They enjoy the stars before or after movies while listening to music, talking, relaxing etc.

Question: Do your stars work on textured ceilings?

Answer: Hundreds of my US and Canadian customers have textured/popcorn ceilings and tell me they have no problem as the stars are small enough to fit on flat spots all over the ceiling. You may have to glue or silicone the few largest stars if you don't have large enough flat spots for them. Vacuum the ceiling before fitting the stars to ensure a good surface for adhesion and then the stars won't be going anywhere unless you remove them.

Also textured ceilings can be a little challenging because the stars disappear as you fit them but there is no real order the stars need to be placed in so without seeing how you are installing you will guarantee random placement. The only thing to be sure of is to keep moving so you don't over apply in one area and it would be better to have a thinner placement with left over stars to start with and then add more to certain area's after seeing the effect in the dark.

Question: Do you have to move your head to get the effect of movement?

Answer: No my latest XVR stars have awesome movement almost instantly. My video shows the movement of the stars but you will never see the true effect until you are in a dark room with the fitted product. Apart from that I do not have other videos or images other than already on my website and I don't have the time to take more, it is a very difficult product to capture.

Question: Can I put stars on the walls as well as the ceiling?

Answer: You need to be careful adding stars to opposing faces as you risk actually reducing the effect. This is because any stars facing each other also cancel each other out to an extent so more is not better. You could try a few at a time on one wall and make sure to view overnight before adding any more.

Question: Will your stars stick to any ceiling?

Answer: Normal painted ceilings will be fine and I have been told they work on popcorn or textured ceilings by some customers also. The stars should be applied to the ceiling within 6 months of receiving the product as long term storage may result in the adhesive drying out on the star bases and failed adhesion to the ceiling.

Question: Will the star ceiling light effect your sleep?

Answer: No, The star light is very soft and will not penetrate your eye lids, your eye lids are like an on/off switch and once they are closed the light is gone.

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